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FAQs
We curate collections from select suppliers and small manufacturers that prioritize craftsmanship, material quality, and responsible production.
Yes, we ship all over the world, with the exception of some small remote islands. If you cannot checkout, then unfortunately we cannot ship to your location.
Currently, we are dealing with a high volume of orders. Orders are typically processed within 1–3 business days.
Once shipped, delivery takes 7–10 business days within the U.S. and 10–14 business days for international orders.
Items can be returned within 30 days of delivery, with some exceptions. Please refer to our Return & Refund Policy for more details.
If you'd like to cancel your order, please contact us at support@matisongunn.com as soon as possible. We’ll do our best to accommodate your request, but once an order is processed or shipped, we’re unable to cancel it.
